Terms of service

Terms and Conditions

Welcome to Sheba's Teff. These Terms and Conditions ("Terms") govern your access to and use of the Sheba's Teff website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Company Information

Sheba's Teff ("we," "our," or "us") is a supplier of premium Ethiopian teff grain and related products for retail, wholesale, commercial, and export customers.

2. Acceptance of Terms

By using this website, creating an account, requesting a quotation, submitting an inquiry, or purchasing our products, you confirm that you have read, understood, and accepted these Terms and Conditions.

3. Eligibility

You must be at least 18 years of age or have the legal authority to enter into a binding agreement in your jurisdiction.

4. Products

We strive to accurately display all products, descriptions, packaging, specifications, and images. However:

  • Product images are for illustration purposes only.

  • Actual packaging, labeling, and appearance may vary.

  • Product availability may change without notice.

  • We reserve the right to discontinue products at any time.

Natural agricultural products may vary slightly in color, grain size, moisture content, and appearance due to seasonal harvesting conditions.

5. Product Quality

Sheba's Teff is sourced from Ethiopia and processed according to applicable quality standards.

Although we maintain strict quality control procedures, agricultural products are naturally variable. Customers should inspect products upon delivery and notify us promptly if there are any concerns.

6. Orders

Submitting an order does not guarantee acceptance.

We reserve the right to:

  • Accept or reject any order

  • Cancel suspicious or fraudulent transactions

  • Limit quantities purchased

  • Request additional verification

  • Refuse service where necessary

Orders become binding only after confirmation by Sheba's Teff.

7. Pricing

Prices displayed on the website are subject to change without prior notice.

Prices may vary based on:

  • Quantity ordered

  • Packaging type

  • Destination country

  • Shipping method

  • Currency fluctuations

  • Import/export costs

Taxes, customs duties, brokerage fees, and import charges are generally the responsibility of the customer unless otherwise agreed in writing.

8. Payment

Payment methods may include:

  • Bank Transfer

  • Credit or Debit Card

  • Online Payment Gateway

  • Other approved payment methods

Payment must be completed before shipment unless credit terms have been approved in writing.

Late payments may result in delayed shipment, cancellation of orders, additional fees, or suspension of future orders.

9. Shipping

Shipping dates are estimates only.

We are not responsible for delays caused by:

  • Customs inspections

  • Weather

  • Port congestion

  • Carrier delays

  • Government restrictions

  • Natural disasters

  • Force majeure events

Risk of loss transfers to the customer according to the agreed shipping terms.

10. International Orders

Customers are responsible for ensuring imported products comply with their country's laws and regulations.

We are not liable for:

  • Customs delays

  • Import restrictions

  • Product confiscation

  • Additional import taxes

  • Regulatory approvals required in the destination country

11. Wholesale Orders

Wholesale pricing may require:

  • Minimum order quantities

  • Approved payment terms

  • Signed supply agreements

  • Advance deposits

Bulk contracts may contain additional terms that supersede portions of these website Terms.

12. Returns and Refunds

Because teff is a food product, returns are generally not accepted after delivery unless:

  • Incorrect products were shipped

  • Products arrived damaged

  • Packaging was significantly compromised during transport

  • There is a verified quality issue attributable to us

Claims should be submitted within seven (7) days of receiving the shipment and should include photographs, order details, and a description of the issue.

Refunds or replacements are provided at our discretion after investigation.

13. Order Cancellation

Orders may be cancelled before processing.

Once production, packaging, or shipment has begun, cancellation requests may not be accepted.

Special-order or customized products are generally non-refundable.

14. Food Safety

Customers are responsible for:

  • Proper storage

  • Appropriate handling

  • Compliance with local food regulations

  • Safe preparation practices

Improper storage may affect freshness and product quality.

15. Allergens

Teff is naturally gluten-free; however, unless specifically certified, products may be processed in facilities that also handle other grains.

Customers with severe allergies should contact us before purchasing.

16. Nutritional Information

Nutrition information is provided for general informational purposes only.

Actual nutritional values may vary due to natural agricultural variations.

Nothing on this website should be interpreted as medical or nutritional advice.

17. Intellectual Property

All content on this website, including:

  • Logos

  • Product names

  • Images

  • Graphics

  • Text

  • Videos

  • Packaging designs

  • Marketing materials

is owned by or licensed to Sheba's Teff and protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or modified without prior written permission.

18. User Accounts

If you create an account, you agree to:

  • Keep your password secure.

  • Maintain accurate information.

  • Notify us of unauthorized access.

  • Accept responsibility for activities under your account.

We may suspend or terminate accounts that violate these Terms.

19. Website Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt unauthorized access.

  • Upload malicious software.

  • Interfere with website operations.

  • Scrape or harvest website data without permission.

  • Submit false or misleading information.

20. Reviews and User Content

By submitting reviews, testimonials, photographs, or other content, you grant Sheba's Teff a worldwide, royalty-free license to use, display, reproduce, and publish such content for marketing and promotional purposes.

We reserve the right to remove inappropriate or misleading content.

21. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and processing of information as described in that policy.

22. Limitation of Liability

To the fullest extent permitted by law, Sheba's Teff shall not be liable for any:

  • Indirect damages

  • Consequential damages

  • Lost profits

  • Business interruption

  • Data loss

  • Special or punitive damages

arising from the use of our website or products.

Our maximum liability shall not exceed the amount paid for the applicable order.

23. Disclaimer

The website and products are provided "as is" and "as available."

We make no guarantees regarding uninterrupted website availability or that the website will always be free of errors or viruses.

24. Force Majeure

We shall not be liable for delays or failures resulting from events beyond our reasonable control, including but not limited to:

  • War

  • Government action

  • Pandemics

  • Labor disputes

  • Natural disasters

  • Transportation disruptions

  • Power outages

  • Internet failures

25. Indemnification

You agree to indemnify and hold harmless Sheba's Teff, its employees, officers, affiliates, distributors, and partners from claims, liabilities, damages, costs, and expenses arising from your misuse of the website or violation of these Terms.

26. Export Compliance

Customers purchasing products for export are responsible for complying with all applicable import, export, customs, food safety, labeling, and trade regulations.

27. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their content, privacy practices, products, or services.

28. Communications

By submitting your email address or phone number, you agree that we may contact you regarding:

  • Orders

  • Shipping updates

  • Customer support

  • Product information

  • Promotional offers (where permitted by law)

You may unsubscribe from marketing communications at any time.

29. Modification of Terms

We reserve the right to update these Terms at any time.

Changes become effective immediately upon publication on this website.

Continued use of the website constitutes acceptance of the updated Terms.

30. Governing Law

These Terms shall be governed by the applicable laws agreed between Sheba's Teff and the customer. Where no specific agreement exists, disputes shall be resolved in the competent courts having jurisdiction over the transaction.

31. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

32. Entire Agreement

These Terms, together with any applicable invoices, quotations, purchase agreements, shipping documents, and policies published on this website, constitute the entire agreement between Sheba's Teff and the customer.

33. Contact Us

If you have questions regarding these Terms and Conditions, please contact Sheba's Teff through the contact information provided on our website.

Thank you for choosing Sheba's Teff. We appreciate your trust and look forward to serving you with premium Ethiopian teff products.